Returns & Cancellation Policy

Last updated: 12 November 2025

Please note:

We do not offer free returns. All return shipping costs are the responsibility of the customer.

Returns

Can I return my order?

Yes, you can return your order within 30 days of receiving it, provided that the following conditions are met:

Return Conditions

To be eligible for a return, the product must meet all of the following requirements:

• The item must be returned in full, including all original components and packaging.

• The item must not have been damaged or destroyed due to improper handling.

• Hygiene-sensitive products must be thoroughly cleaned before being returned.

• Any defects must be reported immediately upon receipt.

• We reserve the right to deduct shipping costs from your refund.

• Returns will be processed within 7 business days. If approved, we will confirm the status of your return within this period.

Important: We reserve the right to refuse returned items if they show signs of use or damage that was not caused by us.

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How to Start a Return

If your item meets the return conditions above, please follow these steps:

Send us an email at:

info@alorazurich.com

Please include the following information:

• Order number

• Reason for the return

• Photographic evidence (if damaged or defective)

• Customer's full name

• Delivery address

Once your request has been reviewed, we will provide you with the correct return address.

Do not return the item to the sender's address.

Returns sent without prior authorisation may not be processed.

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Right of Withdrawal (Cancellation Clause)

Consumers (individuals acting outside their trade, business, or profession) have the statutory right to withdraw from this contract within 14 days without providing a reason.

A. Withdrawal Conditions

Withdrawal period:

You have the right to withdraw from your order within 14 days from the day on which you, or a third party designated by you (other than the carrier), receives the goods.

As our fulfilment process is fully automated, we are unable to cancel an order once it has been placed. You must wait until the goods have been delivered and then initiate the return process.

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Exercising Your Right of Withdrawal

To exercise your right of withdrawal:

You must inform Alora of your intention to withdraw from the contract through a clear written statement (for example, by email).

The withdrawal becomes effective once the returned goods have been received by us.

The customer is responsible for the cost of return shipping.

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Orders in Transit

As we ship from Asia, longer delivery times may occur. If your parcel is already in transit, cancellation is no longer possible.

You must wait until you receive the order and then initiate the return process. However, you may inform us of your intention to return the order in advance.

We recommend sending us proof of shipment once you have dispatched your return in order to help speed up the processing of your return.

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Effects of Withdrawal

If you withdraw from your order:

• We will refund the full amount paid, excluding delivery costs (and any additional costs resulting from your choice of a non-standard delivery method).

• Refunds will be issued using the same payment method used for the original order unless otherwise agreed.

• No fees will be charged for the refund itself.

• The refund will be processed within 14 days of receiving your withdrawal notice and the returned goods.

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All returns must be sent, at the customer's expense, to our central warehouse in Asia.