Shipping & Delivery Policy

Order Processing Time

Once your order has been placed, we will process it within 1 to 3 working days.

• Orders placed during the week are usually processed within 1 business day.

• Orders placed on Friday evening or during the weekend may take longer to process.

Delivery Time

After your order has been processed and dispatched, the average delivery time is 8 to 12 working days.

Please note that delivery times may vary due to external circumstances such as local customs or courier delays. We always aim to dispatch your order as quickly as possible.

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How to Place an Order

Placing an order at Alora is easy and straightforward. Simply follow these steps:

1. Select your product
   Go to the product page, choose your desired variant, and click the black “Add to cart” button.

2. Proceed to checkout
   Check your selected item(s) and click “Proceed to checkout.”

3. Enter shipping information
   Enter your shipping address accurately on the information page and click “Continue to shipping.”

4. Review shipping details
   Double-check your delivery address. Shipping is completely free on all orders — with no hidden costs or minimum order value.

5. Select a payment method
   Choose from one of our secure, SSL-encrypted payment methods:

   • Klarna (Pay later)

   • Credit Card (AMEX, Mastercard, Maestro, Visa)

   • PayPal

   • EPS

   • Sofort (Immediate transfer)

6. Complete your order
   Click “Complete Order” and follow the steps for your selected payment method. You will receive a confirmation once your order has been successfully placed.

If you encounter any issues during checkout, please feel free to contact our customer service team.

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Shipping Costs

We offer free shipping on all orders.

There are no additional delivery charges, and no minimum order value is required.

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Shipping Process

Once your order has been confirmed, it enters our shipping queue. In order to maintain fair pricing and reduce environmental impact, we may collect multiple orders before dispatching them in batches.

This means your order may take slightly longer to arrive, but it helps us promote a more sustainable shopping model. We appreciate your understanding and support.

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Possible Delays

Please note that high demand and external circumstances may occasionally cause shipping delays. We kindly ask you to take this into consideration when placing your order.

If you require express shipping, please contact us via email. Our customer service team will be happy to assist you in finding the best possible solution.